Frequently Asked Questions

KOJ CLEAN offers a range of cleaning services, including commercial and facility cleaning, janitorial services, carpet cleaning, window and glass cleaning, floor cleaning and refinishing, and specialty cleaning and disinfection. The right service depends on your property, surfaces and cleaning requirements.

Visit our Contact Us page to send a quote request. Tell us about your property, the cleaning service you need, the areas involved and any particular concerns. These details help us understand the scope of your request.

Include your property type, approximate size, the areas or surfaces requiring attention, the service you are interested in and whether you need a one-time or recurring arrangement. Photos or additional details may also help explain particular cleaning concerns.

Your preferred frequency can be discussed when requesting a quote. Tell us whether you need a one-time service, periodic maintenance or a recurring cleaning arrangement so the proposed scope can reflect your requirements.

Pricing depends on factors such as the type of service, the size and condition of the area, the surfaces involved, the work required and the requested frequency. Share these details with KOJ CLEAN so your request can be assessed appropriately.

Yes, you can describe your specific cleaning needs through our contact page. Include the surface, location and outcome you are looking for. Our team can review the request and advise whether it falls within the services we can provide.

Commercial and facility cleaning can cover workplaces, business premises and shared facilities, depending on the requested scope. When enquiring, describe your property and the areas that need attention so the requirements can be reviewed.

The proposed cleaning scope can be discussed around your facility's layout, high-use areas, surfaces and priorities. Sharing a list of tasks and any areas requiring special attention helps clarify what you need included.

Cleaning can address visible dirt, dust and the everyday buildup found in commonly used areas. The appropriate tasks and frequency depend on the facility, its usage and the results you want to maintain.

Janitorial tasks may include routine cleaning of agreed areas, wiping accessible surfaces, cleaning floors and maintaining shared spaces. The exact checklist should be confirmed for your property so the included work is clear before service begins.

Janitorial cleaning generally focuses on routine upkeep, while deep cleaning targets more detailed cleaning needs and accumulated dirt in specific areas. The appropriate option depends on the condition of the property and the tasks required.

Include your preferred days and times when submitting an enquiry. Scheduling options need to be confirmed with KOJ CLEAN based on the service requested and the arrangements available for your property.

Carpet cleaning requirements may include steam cleaning, commercial carpet cleaning, office carpet care and targeted spot treatment. The appropriate method depends on the carpet material, its condition, the type of soiling and the requirements of the job.

Results vary according to the substance, how long it has been present, the carpet fibres and any previous cleaning attempts. Some stains may be permanent. Mention known spills or stains when requesting service so they can be considered before a suitable treatment is selected.

Where practical, remove small personal items and loose objects from the area. Tell us about large furniture, delicate items, access restrictions or particular stains when arranging the service so any preparation requirements can be discussed.

Drying time depends on the cleaning method, carpet construction, moisture used, airflow, humidity and room conditions. Ask about expected drying requirements for the proposed method, and follow the care instructions provided after cleaning.

Depending on the requested scope, glass cleaning may include windows, shopfronts, glass panels and other agreed glass surfaces. Tell us what needs cleaning and whether the work involves interior, exterior or difficult-to-access areas.

Interior and exterior requirements can be discussed when you request a quote. The proposed scope will depend on the windows, access conditions, height and the work that can be safely arranged.

Include the height, access arrangements and approximate number of windows in your enquiry. These details need to be assessed before confirming whether the required work can be undertaken safely and appropriately.

Shopfront glass and certain signage-related cleaning needs can be discussed as part of a quote request. Describe the surface, its height, access conditions and any special material requirements so the scope can be reviewed.

Depending on the floor type and agreed scope, services may include scrubbing, buffing, stripping, waxing, sealing and other floor maintenance tasks. The suitable treatment depends on the material, existing finish and condition of the floor.

Routine floor cleaning focuses on removing everyday dirt and buildup. Refinishing may involve additional steps, such as removing an existing finish and applying a new treatment. Not every floor requires refinishing; the appropriate approach depends on its condition and material.

No. Treatments must be suitable for the floor material and existing finish. Share the known floor type and any available care guidance before work is proposed. A suitable method should be established before applying chemicals, coatings or mechanical treatments.

Some cleaning treatments and floor finishes require drying or curing time before normal use. This varies by product, process and site conditions. Ask for the relevant re-entry guidance when the proposed floor treatment is confirmed.

Specialty cleaning can cover specific cleaning and disinfection needs that require a more targeted approach. Depending on the request, this may include selected disinfection tasks, antimicrobial treatments or green cleaning options. The exact service and suitable products should be confirmed for your situation.

Cleaning removes dirt and other unwanted material from a surface. Disinfection uses an appropriate product according to its directions to inactivate specified microorganisms. Disinfection does not replace cleaning, and the right approach depends on the surface and the purpose of the treatment.

Ask about green cleaning options when submitting your enquiry. Product suitability, surface compatibility and the requirements of the cleaning task all need to be considered before a product or method is selected.

Precautions depend on the product and its instructions, which may specify contact time, ventilation, protective measures or when a treated area can be used again. Follow the guidance supplied for the specific treatment rather than assuming every product has the same requirements.