Contact Details
Your name, phone number, email address and other contact details you choose to provide when contacting us or requesting a service.
Learn how KOJ CLEAN handles your personal information, respects your privacy, and explains how information may be collected, used, and protected when you interact with us.
Your Information Matters
Clear information. Responsible handling. Respect for your privacy.
At KOJ CLEAN, we recognise that personal information deserves careful and responsible handling. This Privacy Policy explains how information may be collected, used, stored, and disclosed when you visit our website, contact us, or enquire about our cleaning services.
We aim to explain our privacy approach in clear language so you can understand how this policy relates to your interactions with us. Please read it alongside any relevant notices provided when you submit information or request a service.
Privacy Policy · Section 03
When you interact with KOJ CLEAN, we may receive information that helps us respond to your enquiries, understand your cleaning needs and provide relevant services. The information involved depends on how you contact us and use our website.
Your name, phone number, email address and other contact details you choose to provide when contacting us or requesting a service.
Messages, questions, feedback and other details you include in website forms, emails, phone calls or other communications.
Details relevant to your requested service, such as property location, cleaning type, preferred appointment time and requirements you tell us about.
Where applicable, IP address, browser and device details, pages visited and general usage information collected through server logs, analytics or similar technologies.
We aim to handle personal information with care and transparency, in line with our applicable privacy obligations.
Privacy Policy · Section 04
We may use the information you provide to respond to enquiries, prepare cleaning quotes, coordinate requested services and keep you informed about your requests. The specific use depends on your interaction with KOJ CLEAN.
To answer your questions, understand what you need and provide relevant information about our cleaning services and available options.
To assess the service details you share, understand the scope of the work requested and prepare or discuss a suitable quote where applicable.
To arrange requested services, discuss suitable appointment times, clarify property or cleaning requirements and help coordinate the work.
To contact you about your enquiry, quote, appointment, requested service, relevant changes or follow-up questions connected with your request.
Our aim is to use information for relevant service and communication purposes, consistent with applicable privacy requirements.
Privacy Policy · Sections 07–11
Learn how KOJ CLEAN approaches information security, privacy requests, external websites and policy updates, and how to contact us with a privacy-related question.
KOJ CLEAN aims to take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure. The safeguards used depend on the systems and processes in place.
Information should be retained only for as long as reasonably necessary for its original purpose, applicable legal or record-keeping obligations, and the resolution of relevant matters. Actual retention periods depend on the information and the requirements that apply.
Depending on applicable law, you may be able to ask whether KOJ CLEAN holds personal information about you, request access to it, or ask for inaccurate or incomplete information to be corrected.
You can submit a privacy request through our contact page. We may need to verify your identity and clarify your request before responding. Any request will be handled in accordance with applicable legal requirements.
Our website may contain links to external websites or use third-party services. Those websites and providers may have their own privacy policies, data practices and security arrangements.
We encourage you to review the relevant privacy information before providing personal details to an external service. KOJ CLEAN's privacy policy does not automatically govern websites operated by other organisations.
This Privacy Policy may be updated when our practices, services or applicable requirements change. Any revised version should be published on this page.
Please refer to the version currently displayed here for the latest wording. The effective or last-updated date should be shown with the policy and amended whenever a new version takes effect.
For privacy questions, access or correction requests, or concerns about how your information is handled, please get in touch through our contact page.